IT Infrastructure Specialist

1 month ago


High Wycombe, Buckinghamshire, United Kingdom 100% IT Recruitment Full time

We are seeking an experienced System Administrator / 2nd Line Support Engineer to join our IT team in High Wycombe. As a key member of the technical team, you will be responsible for maintaining the day-to-day running and support of our IT function, as well as some external client requirements.

About the Role

This is a fantastic opportunity for a skilled professional to take on a varied role with a commitment to proactive working and effective task prioritisation.

Key Responsibilities
  • Act as the first line responder for IT issues for a team of 60 internal users.
  • Provide setup and technical support for a variety of bespoke systems.
  • Configure and deploy servers and staff workstations.
  • Set up and prepare mini-PCs for customer distribution.
  • Provide technical support and troubleshooting for PCs and servers.
  • Manage and configure DNS records and user accounts for customer emails and websites.
  • Establish and maintain network connections, including routers, internet, VPNs, Wi-Fi, and Ethernet connections.
  • Diagnose and rectify issues to meet member expectations.
  • Escala any complex problems to the software developers where necessary.
About You

To be successful in this position, you should possess:

  • Strong problem-solving skills.
  • Initiative.
  • Interpersonal skills.
  • Level-headedness.
  • Independent task prioritisation.
  • IT-associated research skills.
Technical Requirements
  • Experience with Windows OS (Windows 11) and Windows Server (2012-2022).
  • Strong remote support skills.
  • Familiarity with the Microsoft Office software suite.
Beneficial Experience
  • Networking knowledge.
  • Azure experience.
  • Fileserver and NAS understanding.
  • VPN understanding.

The successful candidate will be joining a small but dynamic technical team, working together to support colleagues and customers. This role offers opportunities for growth and development within the company.



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