IT Infrastructure Specialist
1 month ago
We are seeking an experienced System Administrator / 2nd Line Support Engineer to join our IT team in High Wycombe. As a key member of the technical team, you will be responsible for maintaining the day-to-day running and support of our IT function, as well as some external client requirements.
About the RoleThis is a fantastic opportunity for a skilled professional to take on a varied role with a commitment to proactive working and effective task prioritisation.
Key Responsibilities- Act as the first line responder for IT issues for a team of 60 internal users.
- Provide setup and technical support for a variety of bespoke systems.
- Configure and deploy servers and staff workstations.
- Set up and prepare mini-PCs for customer distribution.
- Provide technical support and troubleshooting for PCs and servers.
- Manage and configure DNS records and user accounts for customer emails and websites.
- Establish and maintain network connections, including routers, internet, VPNs, Wi-Fi, and Ethernet connections.
- Diagnose and rectify issues to meet member expectations.
- Escala any complex problems to the software developers where necessary.
To be successful in this position, you should possess:
- Strong problem-solving skills.
- Initiative.
- Interpersonal skills.
- Level-headedness.
- Independent task prioritisation.
- IT-associated research skills.
- Experience with Windows OS (Windows 11) and Windows Server (2012-2022).
- Strong remote support skills.
- Familiarity with the Microsoft Office software suite.
- Networking knowledge.
- Azure experience.
- Fileserver and NAS understanding.
- VPN understanding.
The successful candidate will be joining a small but dynamic technical team, working together to support colleagues and customers. This role offers opportunities for growth and development within the company.
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