Operational Team Member

6 days ago


London, Greater London, United Kingdom Churchill Retirement Living Full time
Operational Team Member Opportunity

We are seeking an Operational Team Member to join our team in Ringwood. As an integral part of our support staff, you will play a vital role in ensuring the smooth operation of our residential services.

About the Role:

  • Provide exceptional customer service to our residents, responding to their queries and concerns with professionalism and empathy.
  • Log each interaction and input information into our CRM system, maintaining accurate records.
  • Collaborate with colleagues to deliver outstanding service and achieve our objectives.

Requirements:

  • A minimum of 1 year's experience in customer-facing roles, preferably in a call centre environment.
  • Exceptional communication and interpersonal skills, with the ability to remain calm under pressure.
  • A high level of motivation, reliability, and flexibility, with a willingness to learn and develop new skills.
  • A basic understanding of IT systems and data entry.
  • A minimum of 10 hours availability per week, with opportunities for additional hours.

Benefits:

  • A competitive hourly rate, currently £12.12, dependent on experience.
  • A range of fantastic colleague benefits.
  • Ongoing training and development opportunities.
  • The chance to make a positive impact in the lives of our residents.

We estimate that this role can earn approximately £23,000 - £28,000 per annum, depending on the number of hours worked.





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