1st Line Support Engineer

3 weeks ago


Belfast, United Kingdom Recruitment Partnership UK & Ireland Full time
About the Job

We are seeking a skilled 1st Line Support Engineer to join our team in Belfast, UK. As a 1st Line Support Engineer, you will be responsible for providing technical support to our users and working closely with other teams to ensure seamless IT operations.

This is a full-time onsite position that offers a competitive salary of £25,000 - £35,000 per annum. The ideal candidate will have experience working in a help desk environment and a strong understanding of current PC operating systems and applications.

The successful candidate will also have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Experience working in an ITIL environment is an advantage.

Responsibilities
  • Provide technical support via phone, email, and walk-ups
  • Record incidents and requests in the ITSM platform
  • Troubleshoot issues and escalate to technical teams as necessary
  • Manage asset registers within the ITSM platform
  • Proactively engage with users to build relationships and ensure IT services are working effectively
Requirements
  • Experience working as a 1st line Service Desk Analyst
  • Basic/mid-level understanding of Citrix Administration, Office365, Document Management Systems, and ITSM Ticketing platforms
  • Ability to troubleshoot hardware remotely and locally
  • Excellent organizational and time management skills
  • Strong commitment to excellent customer service

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