First Line Resolution Expert

4 days ago


Belfast, United Kingdom MCS Group Full time

The Ideal Candidate

Job Requirements
  • 1+ years of relevant IT Support experience
  • Prior 1st / 2nd line support experience providing support for various software and hardware
  • Awareness of ITIL and experience with ticketing software and device management tools
  • Ability to start within 2-4 weeks
  • Access to transport and a valid driving license required

Compensation and Benefits

Salary: £27,000 - £30,000 per annum (pro rata / DOE), plus benefits package including access to training and development opportunities, flexible working hours, and a supportive team environment.

Detailed Job Description

The Role
  • Provide 1st and 2nd line support for multiple sites in NI
  • Solve technical issues for employees, from password resets to desktop and laptop setups, mobile device management, and infrastructure and network connectivity for manufacturing machinery
  • Work with a close-knit team of IT Support Specialists and gain excellent exposure to the manufacturing sector

Duration: 6 month FTC



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