1st Line Support

3 months ago


Belfast, United Kingdom VANRATH Full time

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Responsibilities**:

- Troubleshoot technical issues and provide solutions to customers.
- Install, configure, and maintain hardware and software.
- Monitor system performance and diagnose issues.
- Provide customer service and support to end users.
- Document customer interactions and resolutions in a ticketing system.
- Identify trends in customer inquiries and escalate as needed.

**Job Types**: Full-time, Permanent

**Salary**: £21,635.00-£22,628.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person


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