Quality Assurance and Control Lead

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Allica Bank Limited Full time

About the Company

Allica Bank Limited is a leading provider of business banking services, dedicated to serving and supporting small and medium-sized businesses in the UK. We offer a range of lending products, including commercial mortgages and asset finance, as well as business and personal savings products.

We're looking for a highly skilled Quality Assurance and Control Lead to join our team. As a key member of our Operations function, you will be responsible for ensuring the bank's operational risk framework is robust and effective.

The ideal candidate will have experience of front and back office operations, customer call centres, and proven experience of implementing strategies to identify and mitigate operational risks. You will be responsible for assisting in the training of staff and overseeing the completion of quality assurance checks.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus a range of benefits including flexible working, 25 days holiday, and private health cover.

  • Support the QA/QC Manager in the management of operational risk and in the promotion and training of risk awareness.
  • Develop operational assurance and control frameworks to maximise colleague quality and optimise operational efficiency.
  • Work closely with all projects delivering change into the Bank to identify and address relevant operational risk and assurance issues.


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