Quality and Compliance Lead
2 weeks ago
We're looking for an experienced Quality Assurance Officer to join our team at Allica Bank. As a leading business bank, we're committed to delivering exceptional customer service and maintaining the highest standards of operational risk management.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Delivering a first-class leading Operations record framework, with records accurately maintained, properly catalogued in accordance with the framework and its procedures and requirements.
- Supporting the QA/QC Manager in the review of all key operational processes and procedures to assure that all key failure points are identified and appropriately flagged.
- Delivering appropriate assurance controls and checks to identify any failure points in the process, or those which could potentially lead to customer dissatisfaction of unfair treatment.
- Validating that the documented procedures are being followed.
- Supporting the identification of and measurement of the customer experience.
- Identifying and minimising any areas of potential operational loss.
- Identifying training needs.
- Delivering an operational assurance and control framework dashboard with production in line with business operational and reporting needs.
- Supporting the operational forecasting and demand management processes to support delivery of operational capacity and capability to meet operational and customer objectives.
- Ensuring controls and checks are in place and are being actively managed to ensure all activities including the management of exceptions and reconciliations are completed accurately, effectively and in a timely manner, escalating issues and problems to the QA / QC Team Leader.
- Ensuring complaints are evaluated immediately to remediate any customer problems and to identify and remediate root causes which should be evaluated and acted upon.
- Working closely with all projects delivering change into the Bank to identify and address relevant operational risk and assurance issues as required.
- Supporting the QA/QC Manager in the management of operational risk and in the promotion and training of risk awareness and through the adoption and cascade of policies, reporting and escalation channels within the Operations team.
- Supporting the management and minimisation of the key risk of loss or negative impact on the bank's reputation resulting from inadequate or failed internal processes, people, systems, external events and outsourcing arrangements, ensuring risks are mitigated by awareness of policies and procedures along with robust risk controls.
- Ensuring full compliance with Bank policies and with the FCA and PRA Individual Conduct Rules and Senior Manager Conduct Rules, working with the senior management team in building and maintaining relationships with the various regulatory bodies.
- Responsible for side by side and live training across all teams in Operations.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a range of benefits including:
- Full onboarding support and continued development opportunities.
- Options for flexible working.
- Regular social activities.
- 25 days holiday – with the option to Buy/Sell.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover (with the option to add family members).
- Life assurance.
- Income Protection.
- Family friendly policies including enhanced Maternity & Paternity leave.
- Season ticket loans.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind.
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