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Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time{"h1": "Claims Support Advisor Role at Charles Taylor", "p": "At Charles Taylor, we're committed to providing exceptional customer service and support. As a Claims Support Advisor, you'll play a vital role in ensuring our customers receive the assistance they need in a timely and efficient manner.", "ul": [{"li": "Assess claims accurately and make informed...
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Claims Support Specialist
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Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time{"h1": "Claims Support Advisor Role at Charles Taylor", "p": "At Charles Taylor, we're committed to providing exceptional customer service and support. As a Claims Support Advisor, you'll play a vital role in ensuring our customers receive the assistance they need in a timely and efficient manner.", "ul": [{"li": "Assess claims accurately and make informed...
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Claims Support Advisor
2 months ago
We are seeking a highly organized and detail-oriented Claims Support Advisor to join our Travel Claims team at Charles Taylor. As a Claims Support Advisor, you will play a crucial role in accurately assessing claims in line with policy terms and conditions, ensuring that valid claims are paid quickly and efficiently.
Key Responsibilities:- Provide empathetic support to customers, understanding their needs and resolving disputes in a timely manner
- Accurately record information and maintain accurate records
- Confidently make outbound calls to customers and colleagues
- Highly organized and able to work under pressure with good attention to detail
- Proficient in written communication and IT skills, including Excel and data input
- Customer service experience is helpful but not essential
- A competitive salary of £24,380 per annum
- Fantastic opportunities for learning, development, and career progression
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers
- Generous high-street rewards scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance
At Charles Taylor, we value diversity and inclusion, and we are committed to creating a workplace that is free from discrimination and harassment. We are an equal opportunities employer and welcome applications from all qualified candidates.
We are proud to be an Inclusive Employer and to promote a transparent and fair recruitment and selection process. Our values define who we are, what we stand for, and how we behave, and we strive to live these values every day.
