Customer Service Representative
3 weeks ago
Are you passionate about delivering exceptional customer service and have a keen eye for sales opportunities? Do you possess strong communication and interpersonal skills, and experience working in a face-to-face sales and customer service environment?
We are currently recruiting for a Sales and Customer Service Professional to join our Trade Counter team in Castledawson. As a key member of our team, you will be responsible for providing first-class customer service, identifying sales opportunities, and providing solutions to meet both customer and business needs.
About the Job
This role offers a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced environment. You will be working in a trade counter setting, interacting with customers in person, over the phone, and through online channels. Your excellent communication and interpersonal skills will enable you to work effectively with colleagues and customers alike.
Responsibilities
- Deliver exceptional customer service, ensuring that all customers receive a first-class experience.
- Identify and generate sales opportunities for the full range of JP Corry products.
- Provide realistic quotations to meet both customer and business needs.
- Maintain a high standard of good housekeeping throughout the store.
- Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
Requirements
To be successful in this role, you will ideally possess:
- Possess strong communication and interpersonal skills in order to be a real team player.
- Proven experience within a face-to-face sales and customer service-based role.
- Proficient in the use of IT and have good computer literacy and telephone skills.
- Web sales, e-commerce, and social media experience is an added advantage.
- Knowledge or experience of the construction/building materials industry would be beneficial.
Competitive Salary and Benefits Package
The successful candidate will receive a competitive salary, plus a comprehensive benefits package, including annual leave scheme, pension scheme, life assurance benefit, enhanced maternity, paternity, and adoption pay, training opportunities, and staff discounts from JP Corry branches.
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