IT Service Delivery Coordinator

1 week ago


Manchester, United Kingdom psd group Full time

About the Role

We are seeking a skilled IT Service Delivery Coordinator to join our team at Manchester Airport.

As an IT Service Delivery Coordinator, you will play a critical role in supporting the end-to-end service delivery process to meet and exceed customer expectations.

You will be responsible for assisting in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations.

Key duties include:

  • Assisting in incident and problem management, working with the Service Delivery team to identify, log, and resolve incidents in a timely manner
  • Maintaining regular communication with clients and addressing concerns with support
  • Assisting with service performance reports, maintaining service records, and updating documentation related to service delivery processes
  • Supporting change management, assisting with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication
  • Handling, validating, and fulfilling IT service requests and managing the lifecycle
  • Overseeing the lifecycle of IT assets

To succeed in this role, you will need:

Experience: 1-2 years of experience in an IT operations/service delivery role

Technical knowledge: Basic understanding of IT service management principles and ITIL processes

Communication skills: Excellent verbal and written communication skills, with the ability to work effectively with clients and cross-functional teams

Problem-solving skills: Strong analytical and problem-solving skills, with a proactive approach to addressing issues

Organizational skills: Good attention to detail and ability to manage multiple tasks effectively

Candidate requirements:

  • Familiarity with service management tools (e.g., ServiceNow, Jira, Zendesk)
  • A good understanding of SLA/KPI tracking and reporting
  • Knowledge of ITIL framework or IT service management certification (e.g., ITIL Foundation)
  • Ability to work onsite 5 days a week

Estimated Salary Range: £40,000 - £60,000 per annum

This is a fantastic opportunity to work with a leading air transport industry IT provider, delivering solutions for airlines, airports, aircraft, and governments. If you have the necessary skills and experience, please submit your application.



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