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Welfare Support Specialist
2 months ago
Job Summary
We are seeking a skilled and empathetic Welfare Desk Agent to join our team at SGN. As a key member of our operational support team, you will play a vital role in ensuring the well-being and safety of our employees.
Key Responsibilities
- Monitor and support operational colleagues with their welfare requirements, ensuring they have the necessary resources to perform their duties effectively.
- Make timely and effective calls to field operatives to address any concerns or issues they may be experiencing.
- Escalate complex issues to operational managers, providing clear and concise updates on the status of each case.
- Maintain accurate and up-to-date records of actions taken, ensuring seamless communication and collaboration within the team.
- Perform various administrative tasks to support the smooth operation of the welfare desk.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with employees and managers at all levels.
- Strong listening skills, with the ability to empathize with colleagues and provide effective support.
- Proficiency in Microsoft software packages, including Word, Excel, Lists, and Teams.
- A neat and accurate worker, with a strong attention to detail and ability to maintain high standards.
What We Offer
As a Welfare Desk Agent at SGN, you will have access to a range of benefits and opportunities for career development, including:
- A competitive salary and benefits package.
- Opportunities for professional growth and development, with a focus on building skills and expertise.
- A supportive and inclusive work environment, with a strong emphasis on employee well-being.