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Welfare Support Specialist

2 months ago


Portsmouth, Portsmouth, United Kingdom SGN Full time

Job Summary

We are seeking a skilled and empathetic Welfare Desk Agent to join our team at SGN. As a key member of our operational support team, you will play a vital role in ensuring the well-being and safety of our employees.

Key Responsibilities

  • Monitor and support operational colleagues with their welfare requirements, ensuring they have the necessary resources to perform their duties effectively.
  • Make timely and effective calls to field operatives to address any concerns or issues they may be experiencing.
  • Escalate complex issues to operational managers, providing clear and concise updates on the status of each case.
  • Maintain accurate and up-to-date records of actions taken, ensuring seamless communication and collaboration within the team.
  • Perform various administrative tasks to support the smooth operation of the welfare desk.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with employees and managers at all levels.
  • Strong listening skills, with the ability to empathize with colleagues and provide effective support.
  • Proficiency in Microsoft software packages, including Word, Excel, Lists, and Teams.
  • A neat and accurate worker, with a strong attention to detail and ability to maintain high standards.

What We Offer

As a Welfare Desk Agent at SGN, you will have access to a range of benefits and opportunities for career development, including:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on building skills and expertise.
  • A supportive and inclusive work environment, with a strong emphasis on employee well-being.