Customer Advocacy Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Hewett Recruitment Full time

Hewett Recruitment is looking for a Customer Advocacy Specialist to join our team in the UK. This role offers a competitive salary of £55,000 - £75,000 per annum. As a Customer Advocacy Specialist, you will be responsible for collaborating with various business teams to drive customer advocacy and support product delivery.

The Role:
  • You will represent product features and stories within the development team, advocating for the customer's voice throughout the delivery process.
  • Define and maintain a prioritised backlog of user stories, ensuring clear specifications for the development team.
Key Responsibilities:
  • Work closely with the development team to plan sprints, refine backlog items, and lead requirements gathering.
  • Develop detailed specifications and acceptance criteria for product features/stories.


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