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Medical Receptionist

2 months ago

Sunderland, Sunderland, United Kingdom Sunderland GP Alliance Full time
Job Summary

We are seeking a highly skilled and experienced Medical Receptionist to join our team at Sunderland GP Alliance. As a Medical Receptionist, you will be responsible for providing a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

Key Responsibilities
  • Greet patients and visitors in a professional and courteous manner
  • Pass on relevant information and answer queries
  • Assist patients to access the services they need
  • Undertake a variety of reception duties to assist in the smooth running of the Practice
Working Relationships
  • General Practitioners
  • Practice Manager and Team Leader
  • Other members of secretarial team
  • Members of the Practice/community nursing team
  • Other members of the Primary Health Care Team
  • Patients
  • Outside agencies eg Secondary Care Trusts, Community Services
Requirements
  • Experience of working in a NHS setting
  • Working knowledge of medical reception duties
  • Experience of working with patients/public
  • Knowledge of System One
Person Specification
  • Intellectually robust with a minimum of five GCSEs or equivalent
  • Willingness to undergo education/training for both Practice and Service needs
  • Willingness to work towards performance objectives (Appraisal)
Working Conditions

The post holder will be required to work flexibly across all SGPA practices as required. Hours of work will be between 8.00am - 6.00pm Monday to Friday.

Confidentiality

The post holder will have access to confidential information relating to patients, carers, Practice staff and other health care workers. They may also have access to information relating to the Practice as a business organisation.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety Policy.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal Development

The post holder will participate in any training programme implemented by the Practice as part of this employment.

Quality

The post holder will strive to maintain quality within the practice.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers.

Contribution to the Implementation of Services

The post holder will apply Practice policies, standards and guidance and participate in audit where appropriate.