Technical Support Specialist

1 month ago


Luton, Luton, United Kingdom Taylorollinson Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Taylorollinson. As a key member of our workshop, you will be responsible for the upkeep, calibration, and restoration of advanced instruments dispatched to our UK workshop.

The ideal candidate will have experience in working with technological/analytical equipment and a strong focus on precision and attention to detail.

Key Responsibilities
  • Conducting preventative maintenance, calibration, and repairs on intricate and delicate equipment
  • Delivering high-quality technical assistance to customers through phone and email channels
  • Ensuring precise cost estimates are provided to customers for completed work and managing received purchase orders
  • Maintaining comprehensive service records and furnishing accurate documentation to customers for all performed tasks
  • Collaborating closely with other departments to ensure seamless operations and uphold the high service standards expected by customers
Requirements
  • Possession of an NVQ Level 3 or its electronic and electrical engineering equivalent
  • Some prior experience with the maintenance of intricate and delicate equipment is advantageous
  • Exceptional focus on precision and attention to detail
  • Proficiency in the English language


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