Technical Support Specialist
1 month ago
Job Overview
Leidos is seeking a skilled Technical Support Engineer to provide top-notch technical assistance and ensure the correct operation and maintenance of our company equipment and products.
Main Responsibilities
As a Technical Support Engineer, you will be responsible for:
- Providing technical support and attending escalations throughout EMEAI, occasionally working outside of regular hours.
- Performing installations, equipment maintenance, and upgrades as scheduled or required.
- Developing, revising, and implementing departmental policies and procedures.
- Investigating complex technical issues and providing resolutions, documenting RMA reports.
- Complying with and composing relevant RAMS documentation.
- Collaborating closely with the Bedford training team.
- Managing and recording Technical Bulletin distribution and implementation.
- Supporting Bedford installed systems.
Key Skills and Qualifications
To succeed in this role, you will need:
- Proficiency in Microsoft Applications, including MS Office, Windows Operating System, and Linux.
- Knowledge of electrics, electronics, electromechanical, and mechanical assemblies, as well as wiring diagrams, schematics, and complex digital and analog circuitry.
- Experience with high-voltage and X-ray producing equipment is a plus.
- Excellent customer interface, presentation, and communication skills in a technical environment.
- Bachelor's Degree in Electronics Technology, Electrical Engineering, or equivalent experience.
Additional Requirements
As a Technical Support Engineer, you will be expected to:
- Hold a clean driving license, full passport, and be able to obtain an airside pass with 5 years of employment references available.
- Be willing to travel up to 50% in the UK and internationally, potentially working non-standard hours and weekends.
- Be able to commute to Bedford.
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