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Facilities Operations Manager

2 months ago

Basildon, Essex, United Kingdom GH Engage Limited Full time

Job Title: Facilities Helpdesk Manager

About the Role:

We are seeking an experienced Facilities Helpdesk Manager to join our team at GH Engage Limited. As a key member of our facilities management team, you will be responsible for overseeing a team of helpdesk operatives and ensuring the efficient handling of maintenance requests.

Key Responsibilities:

  • Manage a team of helpdesk operatives to ensure timely and effective resolution of maintenance requests
  • Develop and implement processes to improve helpdesk efficiency and customer satisfaction
  • Collaborate with maintenance teams to ensure seamless delivery of maintenance services
  • Monitor and analyze helpdesk performance metrics to identify areas for improvement

Requirements:

  • Proven experience in a facilities management or helpdesk role
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

GH Engage Limited offers a competitive salary and benefits package, as well as opportunities for professional growth and development.