Customer Service Representative
5 days ago
About the Role:
Mint Velvet is seeking a highly skilled and customer-focused Customer Care Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, including telephone, email, live chat, and social media.
Key Responsibilities:
- Provide personalized and bespoke customer service to meet individual customer needs
- Respond to customer queries in a timely and professional manner
- Handle customer inquiries across multiple platforms, utilizing initiative and problem-solving skills
- Build strong relationships with customers, leveraging initiative and creativity to resolve issues
- Liaise with warehouse teams and couriers to resolve order-related issues
- Collaborate with stores and other head office departments to ensure seamless customer experiences
Requirements:
- Proven experience in a customer-facing role, with excellent communication and interpersonal skills
- Confident and professional telephone manner, with the ability to adapt to fast-paced environments
- Excellent organizational and multitasking skills, with a keen attention to detail
- Ability to consistently embody Mint Velvet's brand values
What We Offer:
- Competitive starting salary and opportunities for career growth in a dynamic and growing business
- 25 days' holiday plus bank holidays
- Additional day off on your birthday
- Company-funded private health insurance and access to Smart Health
- Life assurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role
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