IT Infrastructure Support Specialist

2 weeks ago


St Leonards, East Sussex, United Kingdom Trusted Technology Partnership Ltd Full time

IT Support Technician Role Overview

Trusted Technology Partnership Ltd is seeking a skilled IT Support Technician to join their team. The ideal candidate will have a basic knowledge of IT troubleshooting and problem-solving, as well as experience within a customer service environment.

Key Responsibilities:

  1. Taking calls from customers and resolving their IT issues using remote support tools.
  2. Providing technical support and assistance to customers via phone, email, or in-person.
  3. Resolving incidents using own initiative, knowledge, and problem-solving skills.
  4. Keeping customers up-to-date throughout the incident life cycle.

Requirements:

  • Basic knowledge of IT troubleshooting and problem-solving.
  • Experience within a customer service environment.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • DBS check required.

About Trusted Technology Partnership Ltd

We offer hybrid working, ongoing training and support, company profit share, and a range of benefits. If you're a motivated and enthusiastic individual looking to start a career in IT Support, we'd love to hear from you.



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