Service Desk Advisor

5 days ago


Gloucester, Gloucestershire, United Kingdom WCS Group Full time

Job Description

A career as a Customer Service Administrator with WCS Group offers the opportunity to work with a dynamic and diverse team, dedicated to delivering exceptional customer service.

Our ideal candidate will possess a positive attitude, with a willingness to learn and adapt to changing situations. Strong communication and interpersonal skills, as well as technical skills, such as proficiency in using computer software and CRM systems, are essential.

Responsibilities include handling phone calls, responding to inquiries, and resolving issues promptly and professionally. Data management, paperwork, and filing are also key aspects of this role, as is maintaining customer satisfaction by addressing concerns and resolving issues promptly.

You will also benefit from our Employee Recognition Scheme, Paid Recommend a Friend Scheme, and access to our Mental Health & Well-being Scheme.

Salary: Up to £24,000 depending on experience.



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