IT Support Team Leader

2 days ago


Rochdale, Rochdale, United Kingdom Naylor's Equestrian Llp Full time
Job Title: IT Support Team Leader

The IT Support Team Leader is a key role within our organization, responsible for providing day-to-day supervision of the IT Service Desk. This hands-on position involves overseeing all IT Service Desk processes, including service requests, incidents, and escalations, while mentoring the team.

Key Responsibilities:
  • Pro-active ownership of user issues and service requests, actively managing, investigating, and conducting the process to resolution, ensuring all SLA's and escalation points are met.
  • React to and escalate incoming incidents, facilitating incident resolution with internal support teams and external third parties.
  • Engage with clients to set and manage expectations in relation to service levels.
  • Be the go-to person for key service issue resolution within the organization, acting as a point of reference to business users while clearly communicating progress and improvement plans.
About Us:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 60,000 colleagues across 3,400 stores in over 30 markets around the world.

What We Offer:
  • Incremental Holiday Allowance
  • Staff Discount on qualifying purchases across Group retail stores and online
  • Exclusive Colleague Bike Discount scheme
  • Discounted Gym membership
  • Personal development opportunities to learn and develop at work
  • Access to Apprenticeships and accredited qualifications


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