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IT Support Team Leader

2 months ago

Rochdale, Rochdale, United Kingdom Naylor's Equestrian Llp Full time
Job Title: IT Support Team Leader

The IT Support Team Leader is a key role within our organization, responsible for providing day-to-day supervision of the IT Service Desk. This hands-on position involves overseeing all IT Service Desk processes, including service requests, incidents, and escalations, while mentoring the team.

Key Responsibilities:
  • Pro-actively manage user issues and service requests, ensuring timely resolution and meeting SLA targets.
  • React to and escalate incoming incidents, collaborating with internal support teams and external third parties to facilitate resolution.
  • Engage with clients to set and manage expectations regarding service levels, ensuring clear communication and progress updates.
  • Act as a point of reference for key service issue resolution within the organization, providing guidance and support to business users.
About Us:

Naylor's Equestrian Llp is a leading retailer of equestrian products, with a strong commitment to customer satisfaction and operational excellence. We offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package.

As a member of our team, you will have the opportunity to work with a talented group of professionals, contribute to our success, and develop your skills and expertise in a fast-paced and challenging environment.