IT Support Team Leader

1 month ago


Rochdale, Rochdale, United Kingdom Naylor's Equestrian Llp Full time

The IT Support Team Leader is a key role within our organization, responsible for overseeing the day-to-day operations of the Service Desk. This includes managing service requests, incidents, and escalations, while mentoring the team to ensure they have the skills and knowledge to resolve issues efficiently.

The ideal candidate will have experience working with Incident and Problem Management, and will be able to engage with clients to set and manage expectations in relation to service levels. They will also be the go-to person for key service issue resolution within our organization, acting as a point of reference to business users while clearly communicating progress and improvement plans.

We are looking for a hands-on 1st or 2nd line role within a busy Service Desk, with a focus on providing operational excellence and identifying new areas of growth. The successful candidate will have a desire to be part of a people-first, digital leader, and customer-focused organization.

As a member of our team, you will have access to incremental holiday allowance, staff discount on qualifying purchases, exclusive colleague bike discount scheme, discounted gym membership, personal development opportunities, and access to apprenticeships and accredited qualifications.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team.



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