Home Ownership Operations Manager

3 weeks ago


London, Greater London, United Kingdom Liquid Full time
Job Title: Home Ownership Manager
Location: Remote/Hybrid Working Role
Job Type: Full-time

About the Role:
We are seeking a highly skilled Home Ownership Manager to join our team. As a key member of our property management department, you will be responsible for delivering a proactive, customer-focused property management service to homeowners, managing all home owner properties and schemes, leading on leasehold issues, and maximizing income generation through service charges and major works, in compliance with legislative requirements.

Key Responsibilities:
  • Manage and resolve leasehold and estate management issues for leaseholders, shared owners, DIYSO & Rent to Homebuy customers on mixed tenure estates.
  • Ensure that all property management services are consistently delivered to an excellent standard, achieving safe and sustainable communities and high levels of customer satisfaction.

Requirements:
To succeed in this role, you will need:
  • Excellent communication and problem-solving skills.
  • A strong understanding of property management principles and practices.
  • Ability to work collaboratively with other teams to deliver seamless customer service.

Salary:
£39,238 - £44,547 per annum, depending on experience.

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