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Student Service Delivery Manager

2 months ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time
{"title": "Student Service Delivery Manager", "content": "Key Responsibilities

The Student Service Delivery Manager will be responsible for delivering exceptional customer service, overseeing high-quality support for prospective and current students, and managing enquiry management services to meet the needs of diverse student cohorts.

This includes providing information, resolving enquiries, monitoring engagement, supporting student-facing events and enrolment processes, and acting as a point of referral to specialist advisory services.

Our Team

The Student Service Delivery team is a key part of the University's Academic Services portfolio, providing services and support to students from first enquiry to graduation, as well as teaching administration support to Faculties and Schools.

We aim to ensure students can articulate and achieve their goals, make the most of their time at the University, and access the support they need, when they need it.

About Us

The University of Hull is committed to delivering a student-centred model of service delivery, with a focus on seamless service provision across professional staff in central and Faculty teams.

We are a hub and spoke model, ensuring that University-level central teams operate efficiently to enable capacity for growth, share knowledge and best practice, and drive continuous improvement.

", "lang_code": "en-US"}