Operations Manager

4 weeks ago


Coventry, Coventry, United Kingdom Citizen Housing Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Citizen Housing. As an Operations Manager, you will play a critical role in delivering our Maintenance Operations Business Plan and ensuring the successful delivery of responsive repairs and maintenance works across our property portfolio.

Key Responsibilities
  • Manage the day-to-day activity of Trade Supervisors and Trade Engineers
  • Ensure the timely, cost-efficient delivery of customer-focused services
  • Understand, monitor, and consistently deliver against customer, commercial, and internal operational KPIs
  • Ensure that works are undertaken to required designs, specifications, standards, CDM regulations, and HSQE requirements
  • Produce business cases, tender returns, and pricing information for internal and external business opportunities
Requirements
  • Proven experience of working within an organisation delivering maintenance and building services, preferably within Social Housing
  • Experience of managing and inspiring a team to deliver high-quality services and meeting operational and financial targets
  • Knowledge of health and safety legislation (including CDM) and good practice, and experience of applying this knowledge in a repairs and maintenance setting
  • Competent in budget setting and monitoring, and the ability to influence operations to maintain service within budget targets
  • Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • A supportive and collaborative work environment
  • Access to a range of employee benefits, including annual leave, sick pay, and pension scheme

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, please submit your application.



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