Business Development Partner Team Leader

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom BSI Full time
Job Title: Business Development Partner Team Leader

At BSI, we are seeking a highly skilled and experienced Business Development Partner Team Leader to join our team. As a key member of our commercial operations team, you will be responsible for leading the development, configuration, implementation, and management of sales support processes.

Key Responsibilities:
  • Lead the line management of the UK/EMEA BDP team and all of their sales support activities to the Regulatory Services/Medical Devices Business Development Teams.
  • Responsibility for the oversight of sales support activities, client service, and management of assigned BDP Team.
  • Provision of line management duties for all assigned BDPs.
  • Manage, monitor, and support in the training of the BDPs.
  • Act as coach and mentor for the team, reviewing training needs and identify skills development requirements as needed.
  • Work with BDP team to agree, plan, implement, and monitor quality of work and key performance indicators.
  • Communicate effectively with all team members and support team members to ensure the smooth running of sales process in compliance with BSI procedures.
  • Ensure the BDPs receive, prioritise, and process sales quote requests received from the business development team and associated commercial requests within agreed SLAs.
  • Work with the business development team and delivery team to improve the service provided to clients and effectively handle client-associated queries.
  • Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business.
  • Drive to improve existing processes, develop, implement, and manage new processes to improve efficiency.
  • Build strong, collaborative relationships with all key internal and external stakeholders.
  • Develop a deep understanding of the complexity of the business and its individual business areas.
  • Proactively lead solving problem initiatives as required.
  • Build an in-depth understanding of client business needs and drivers.
  • Undertake specific project work as required.
  • Provide support to the management team as required.
Requirements:
  • Be able to speak and write fluently in English.
  • Familiar query resolution and complaints handling.
  • Proven track record of leadership and/or line management of staff.
  • Ability to coach and effectively develop talented individuals and to address underperformance.
  • A leader, excellent in managing others.
  • Excellent interpersonal and communication skills, both written and oral, internally and externally and at all levels.
  • Be able to demonstrate your experience of supporting a commercial team with administrative tasks.
  • Have experience using a CRM (Customer Relationship Management) software to complete tasks e.g. Salesforce.
  • Potential to grow with the developing business and take on wider roles and responsibilities.
  • Be resilient when under pressure and have a solution-oriented mindset.
Our Excellence Behaviours:

Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

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