Senior Account Manager

4 weeks ago


Fleet, Hampshire, United Kingdom cv-library.co - Jobboard Full time

At CV-Library, we're committed to helping businesses succeed by matching them with the right talent. As a Senior Customer Relationship Executive, you'll play a crucial role in managing our largest accounts, providing exceptional support, and driving growth.

Key Responsibilities
  • Manage a portfolio of top-tier accounts, delivering proactive and solution-focused support to drive results.
  • Conduct regular reviews to ensure clients are maximizing their account potential and achieving the best outcomes.
  • Liaise with clients through various channels, including phone, email, and virtual meetings.
  • Utilize data insights to provide personalized feedback on market trends and account performance.
  • Develop and deliver tailored training sessions to enhance client skills and knowledge.
  • Collaborate with internal teams to drive account growth and retention.
  • Host regular performance reviews and conduct on-site training sessions as needed.
Requirements
  • Proven experience in account management, customer service, or a related field, with a track record of success in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong presentation skills and experience working with clients remotely or in-person.
  • Proficiency in MS Office, including Excel, and ability to navigate multiple systems with ease.


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