Customer Service Representative

2 days ago

Wilmslow, Cheshire East, United Kingdom Bupa Dental Care Full time

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Bupa Dental Care. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients, ensuring a positive and welcoming experience.

Key Responsibilities:

  • Meet and greet patients, providing a great first impression and patient journey
  • Booking and amending appointments, answering calls, and updating patient records
  • Coordinating care packages for patients, as provided by our clinicians
  • Confidently promoting and upselling Bupa Dental Care products and services, including plan options, finance, and insurance claims
  • Excellent customer service skills, face-to-face, telephone, and via email
  • Supporting the Practice Manager and clinical team with the smooth running of the practice
  • Handling payments and accessing sensitive information while maintaining patient confidentiality

Requirements:

  • Ability to be positive and professional in a fast-paced environment
  • Previous administration or receptionist experience, preferably within a healthcare setting
  • Strong communication skills, face-to-face, via telephone, and email
  • Proficient with Microsoft Word and Outlook, with overall strong organizational skills
  • Previous experience with promoting company products and services
  • Preferred experience with Dentally

Benefits:

  • Competitive pay rates and opportunities for training and development
  • Access to MyHealthcare, providing quick and easy access to free support, advice, and treatment for various health-related issues
  • My Bupa Extras, offering discounts at favorite retailers, plus a range of tools, content, and information to support financial wellbeing
  • Access to discounts at various gyms and fitness facilities across the UK
  • Mental health support, including Employee Assistance Programme (EAP), Family Mental HealthLine, and access to Personal Energy - Bupa's own wellbeing program
  • Discounted dental insurance, extendable to immediate family members
  • Additional health and wellbeing benefits, including Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests, and Bupa's Menopause Plan
  • Wagestream, allowing access to income before payday, if and when needed
  • Access to career pathways and support throughout working life with Bupa Dental Care

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