IT Systems Engineer and Operations Manager

7 days ago


Shirebrook, Derbyshire, United Kingdom FRASERS GROUP Full time
Job Description:

We are seeking a highly skilled IT Systems Engineer and Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will play a pivotal role in managing and maintaining our key systems that support the day-to-day operations of our gyms.

As an IT Systems Engineer and Operations Manager, your primary responsibility will be to ensure all technical support requests are effectively handled, compliance standards are met, and accurate audits are conducted to maintain the integrity of our memberships and gym operations. You will oversee processes related to GDPR, ensuring all data handling and storage comply with legal and policy standards. Additionally, you will conduct routine audits on direct debits and account transactions to ensure accurate billing, monitor discrepancies, and assist in maintaining membership records.

You will also perform daily checks on member accounts and system functionalities to proactively identify and rectify issues. Furthermore, you will act as the go-to technical support for gyms across the UK, providing guidance and troubleshooting assistance to ensure minimal disruption to operations.

This role requires a strong background in system management tools, proficiency in various digital platforms, and comfort with Microsoft packages (Excel is a must). You should have experience in a similar role, ideally in a membership-based or retail setting, and possess excellent communication skills and a proactive approach to problem-solving. We anticipate a salary range of £40,000 - £60,000 per annum depending on experience.

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