Customer Service Representative

4 weeks ago


Thames Ditton, Surrey, United Kingdom Watts Farms Full time

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly motivated and enthusiastic Customer Service Advisor to join our fast-paced customer service team. As a Customer Service Advisor, you will be responsible for ensuring our customers receive an efficient and positive experience and service.

Key Responsibilities:

  • Answering incoming calls and handling queries via telephone and email
  • Inputting orders onto the sales system
  • Producing credit notes and invoices
  • Performing administrative duties such as updating customer accounts and producing delivery notes and invoices
  • Dealing with customer queries in a professional and courteous manner

Requirements:

  • Previous telephone experience – call centre or customer service orientated
  • Highly motivated and reliable
  • Excellent communication skills
  • Strong team player
  • Computer literate – (Excel, Word)
  • Previous experience in fresh produce is preferred but not essential

About Us:

Watts Farms is a third-generation family-run farming business, established in 1952. We are growers, packers, and distributors of fresh produce supplying the hospitality industry across Kent, London, and surrounding areas. We have recently diversified into direct Home Deliveries offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol, and pantry goods. We pride ourselves on quality.

What We Offer:

  • FTE of 31 days holiday (including bank holidays)
  • Payment reward for Friend Referrals
  • 20% staff discount on our online shop
  • Long Service Awards
  • Development & Training opportunities
  • Onsite staff canteen area offering refreshments


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