Customer Service Representative
6 days ago
At Novuna Business Finance, we're looking for a skilled Customer Service Representative - Collections to join our team in Staines. As a key member of our collections team, you'll play a vital role in identifying and resolving customer payment issues.
Key Responsibilities:
- Negotiate and deliver fair customer solutions for payment arrangements and arrears
- Actively identify vulnerable customers and provide empathetic support
- Work collaboratively with colleagues to achieve collections targets
About You:
- Excellent communication and problem-solving skills
- Experience in customer service, ideally in the financial sector
- Able to work independently and prioritize tasks effectively
What We Offer:
- A competitive salary and bonus scheme
- Flexible hybrid working and 25 days' holiday
- A comprehensive wellbeing package and opportunities for growth and development
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