Customer Service Representative

6 days ago


StainesuponThames, Surrey, United Kingdom Novuna Full time

At Novuna Business Finance, we're looking for a skilled Customer Service Representative - Collections to join our team in Staines. As a key member of our collections team, you'll play a vital role in identifying and resolving customer payment issues.

Key Responsibilities:

  • Negotiate and deliver fair customer solutions for payment arrangements and arrears
  • Actively identify vulnerable customers and provide empathetic support
  • Work collaboratively with colleagues to achieve collections targets

About You:

  • Excellent communication and problem-solving skills
  • Experience in customer service, ideally in the financial sector
  • Able to work independently and prioritize tasks effectively

What We Offer:

  • A competitive salary and bonus scheme
  • Flexible hybrid working and 25 days' holiday
  • A comprehensive wellbeing package and opportunities for growth and development


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