Executive Hotel Manager

4 weeks ago


Newmarket, Suffolk, United Kingdom Chestnut Full time

The Packhorse Inn, a renowned establishment for its exquisite rooms and locally sourced cuisine, is seeking a visionary Executive Hotel Manager to spearhead the team. This accomplished professional will be responsible for driving financial performance, delivering exceptional guest experiences, and fostering a cohesive and high-performing team.

Key Responsibilities:

  • Lead and inspire the Front of House and Back of House teams to achieve high standards of service.
  • Collaborate closely with the Head Chef and Assistant Manager to ensure seamless operations and outstanding guest satisfaction.
  • Develop and implement strategies to enhance the overall guest experience.
  • Recruit, train, and develop team members, promoting a positive and motivated work environment.
  • Manage wet stock and drive financial performance by meeting and surpassing financial expectations.
  • Cultivate a culture of excellence, ensuring all team members perform to their best abilities.
  • Report regularly to the Operations Manager.

Why Work with Us:

  • Incentives: Enjoy team and individual incentives that reward your hard work and dedication, including staff days out and trips abroad.
  • Flexible Hours: Balance your work and home life with our flexible scheduling.
  • Tips: Earn tips on top of your competitive hourly pay, with the option to track your financial progress using Wagestream.

Perks of Working with Us:

  • Be part of a friendly, supportive team and integrate with various staff teams from other Chestnut properties.
  • Enjoy additional tips on top of competitive hourly pay.
  • Opportunities for growth and development within hospitality careers.
  • A vibrant, community-focused work environment.
  • Enjoy food and room discounts with friends.
  • Access to our exclusive Chestnut Hub, offering hundreds of high street discounts.
  • High-quality, fresh staff food included.
  • Industry-accredited and nationally recognized qualifications.
  • Employee reward and recognition prizes.
  • Referral scheme (earn up to £1500 per referral).

About Chestnut:

We are a growing group of stunning pubs with rooms, big houses, and bottle shops, located in the East Anglia region. We pride ourselves on being humble and striving to do our best for our fantastic people. Our team members are at the heart of who we are, which is why we offer a variety of hours to suit our team members and their personal commitments.


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