Customer Service Representative

7 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
{"h1": "Customer Service Agent Role at Allwyn UK", "p": "At Allwyn UK, we are seeking a skilled Customer Service Agent to join our team. As a key member of our Customer and Retailer Care department, you will provide exceptional support to our customers and retailers, ensuring a seamless experience for all.

Your primary responsibilities will include handling inbound and outbound contacts, resolving customer queries, and maintaining accurate records. You will also be responsible for staying up-to-date with new Lottery products, games, and initiatives, as well as adhering to our operating model and procedures.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

**Key Responsibilities:**

* Handle inbound and outbound contacts, including phone calls, emails, and webchats
* Resolve customer queries and issues in a timely and professional manner
* Maintain accurate records and data
* Stay up-to-date with new Lottery products, games, and initiatives
* Adhere to our operating model and procedures

**Requirements:**

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills
* Ability to maintain accurate records and data
* Familiarity with Microsoft computer systems

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

**Equal Opportunities Employer:**

Allwyn UK is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality of opportunity.

**Benefits:**

* 34 days paid leave
* 2 x Life Days
* 4 x Salary of Life Insurance
* Pension: We'll contribute 8.5%
* BUPA
* £500 wellness allowance
* Income Protection

We look forward to hearing from you"}

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