Current jobs related to Customer Operations Specialist - Brighton, Brighton and Hove - Octopus Energy

  • Air Traffic Operations Specialist

    5 days ago

    Brighton, Brighton and Hove, United Kingdom EcoPlanet Green Operations GmbH Full time

    **Air Traffic Operations Specialist Role**We are seeking an experienced Air Traffic Operations Specialist to join our dynamic team at EcoPlanet Green Operations GmbH in Hampshire.Key Responsibilities:Plan and schedule the team to ensure 5-star service delivery to clients.Utilize planning and scheduling expertise to ensure seamless...

  • Customer Operations Manager

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    Drive Business Growth with Octopus EnergyWe're on a mission to drive the global renewable energy revolution, and we're looking for experienced experts to join our team. As the face of our company, our diverse field force delivers an outrageous customer experience. We're seeking a talented Operations Manager to join us in Brighton.This is a full-time...

  • Customer Support Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This is an excellent opportunity to work in a supportive environment, receive full technical training, and enjoy a hybrid schedule with 6 days per month in the office.Key ResponsibilitiesProvide...

  • Customer Support Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This is an excellent opportunity to work in a supportive environment, receive full technical training, and enjoy a hybrid schedule with 6 days per month in the office.Key ResponsibilitiesProvide...

  • Technical Customer Support Specialist

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Brook Street NMR Full time

    Job Title: Technical Customer Support SpecialistWe are seeking a skilled Technical Customer Support Specialist to join our team at Brook Street NMR. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through phone, email, and live chat.Key Responsibilities:Respond to customer...

  • Customer Escalations Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team dedicated to resolving sensitive customer journeys, retaining sales and customer confidence in the Motorway brand. This person will be responsible for day-to-day management of formal complaints and NPS responses, reviewing platform management and PR risk containment, and...

  • Customer Service Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About UsAt Octopus Energy, we're on a mission to revolutionize the energy industry by providing exceptional customer service and innovative solutions. We're a rapidly growing company that values teamwork, inclusivity, and sustainability.The RoleWe're seeking a highly motivated and dedicated individual to join our Business Operations team as a Customer...

  • Customer Service Delivery Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Accurate Background Full time

    Key ResponsibilitiesWe are seeking a highly skilled Customer Service Delivery Specialist to join our team at Accurate Background. In this role, you will be responsible for delivering outstanding customer service to our clients, working collaboratively with operational teams to ensure service delivery expectations are met, and processing all tickets/queries...

  • Financial Operations Specialist

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Blusource Professional Services Ltd Full time

    Job SummaryWe are seeking a diligent and proactive Financial Operations Specialist to join our growing team at Blusource Professional Services Ltd. The successful candidate will be responsible for managing the company's credit control and accounts receivable functions, ensuring timely payment from customers and maintaining accurate financial records. Key...

  • Kitchen Operations Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals in Brighton is seeking a skilled Kitchen Operations Specialist to join our culinary team. As a key member of our team, you will be responsible for managing a specific section of the kitchen, ensuring that high culinary standards are met consistently.Key Responsibilities:Oversee the preparation and presentation of dishes in your assigned...

  • Customer Order Fulfillment Specialist

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Sainsbury's Supermarkets Ltd Full time

    As a Customer Order Fulfillment Specialist at Sainsbury's Supermarkets Ltd, you'll play a vital role in ensuring our customers receive their online orders promptly and with a smile. This fast-paced position involves selecting and preparing products for dispatch, supporting customers with queries, and working collaboratively with colleagues to maintain high...

  • Customer Escalations Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway Online Ltd. As a key member of our customer experience team, you will be responsible for managing formal complaints and NPS responses, reviewing platform management and PR risk containment, and managing and prioritizing highly complex escalations.Key...

  • Customer Escalations Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway Online Ltd. As a key member of our customer experience team, you will be responsible for managing formal complaints and NPS responses, reviewing platform management and PR risk containment, and managing and prioritizing highly complex escalations.Key...

  • Customer Escalations Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway Online Ltd. As a key member of our customer experience team, you will be responsible for managing formal complaints and NPS responses, reviewing platform management and PR risk containment, and working with stakeholders to provide customer-focused...

  • Customer Escalations Specialist

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway Online Ltd. As a key member of our customer experience team, you will be responsible for managing formal complaints and NPS responses, reviewing platform management and PR risk containment, and working with stakeholders to provide customer-focused...

  • Customer Escalations Resolution Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway, a rapidly growing used car marketplace. As a key member of our customer experience team, you will be responsible for resolving sensitive customer journeys, retaining sales, and maintaining customer confidence in the Motorway brand.Key ResponsibilitiesManage...

  • Customer Escalations Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway Online Ltd. As a key member of our customer experience team, you will be responsible for managing formal complaints and NPS responses, reviewing platform management and PR risk containment, and managing and prioritizing highly complex escalations.Key...

  • HR Operations Specialist

    1 month ago

    Brighton, Brighton and Hove, United Kingdom Unity Full time

    Unlock Your Potential with UnityWe're on a mission to revolutionize the gaming industry, and we need talented individuals like you to join our team!About the RoleWe're seeking a highly skilled HR Operations Specialist to help us deliver exceptional employee experiences and drive business success. As a key member of our global HR team, you'll be responsible...

  • Customer Escalations Specialist

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway, a rapidly growing used car marketplace. As a key member of our customer experience team, you will be responsible for resolving sensitive customer journeys, retaining sales, and maintaining customer confidence in our brand.This is an exciting opportunity to...

  • Customer Escalations Specialist

    2 months ago

    Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway, a rapidly growing used car marketplace. As a key member of our customer experience team, you will be responsible for resolving sensitive customer journeys, retaining sales, and maintaining customer confidence in our brand.This is an exciting opportunity to...

Customer Operations Specialist

2 months ago

Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly skilled Customer Operations Specialist to join our rapidly growing Operations team at Octopus Energy. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
  • Collaborate with colleagues in the customer experience team and across the business to ensure seamless customer interactions.
  • Contribute to process improvements and propose changes to enhance customer satisfaction and efficiency.
  • Problem-solve and remove blockers to ensure a smooth transition for customers.
  • Support the planning and growth of the customer experience team.
What We're Looking For
  • A passion for problem-solving and delivering exceptional customer experiences.
  • Experience working independently and as part of a close-knit team.
  • A curious and keen eye for detail to spot areas of improvement.
  • A natural finisher and effective operator who leaves no loose ends.
  • A willingness to adapt to a rapidly changing environment and adopt new processes.
Why Join Us?

At Octopus Energy, we're on a mission to drive sustainable change and decarbonize the planet. We're a unique culture that empowers our people to learn, decide, and build quickly. We offer a range of benefits and perks that reward our employees' hard work and dedication. If you're passionate about customer experience and want to be part of a rapidly growing company, we'd love to hear from you.