Front Office Coordinator
1 month ago
We are seeking a highly organized and proactive Front Office Coordinator to join our team in Northampton. The ideal candidate will have excellent communication skills, be able to work independently, and possess a high level of administrative experience.
About the Role
The successful candidate will provide exceptional customer service to clients, manage front office operations, and ensure that all administrative tasks are completed efficiently.
Key Responsibilities
- Greet clients and visitors in person and provide assistance as needed
- Manage the firm's enquiries email inbox and forward messages to the appropriate person
- Maintain meeting rooms and the reception area by keeping them clean, well-organized, and stocked with supplies and refreshments
- Monitor and document visitors and deliveries to the office, alerting the Branch Manager to any issues or concerns
- Carry out postal duties such as opening and preparing incoming and outgoing post, and dealing with courier deliveries
- Ensure that all accidents are properly documented in the 'Accident Book' and promptly inform the Facilities Manager of any incidents that occur during the workday
Requirements
- A minimum of four years of experience in a reception or customer-facing role, combined with administrative experience
- Excellent customer service skills and a willingness to go above and beyond to ensure client satisfaction
- A full, clean driving licence is essential for travel to offices in the Buckinghamshire and London areas
- Knowledge of IT and Microsoft platforms
- Familiarity with operating multi-line switchboards
- A First Aid certification or interest in pursuing this training
- A Fire Warden certification or interest in pursuing this training
Benefits
In return for your hard work and dedication, we offer a competitive salary of £25,000 per annum, 24 days holiday, non-contractual leave, private health, benefits hub, mobile phone, and many other great benefits.
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