Customer Support Coordinator
5 days ago
We are seeking a highly skilled and experienced Customer Support Coordinator to join our team at FirstPort. As a key member of our Customer Service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Communication and Response: Ensure written communication is processed and responses are issued in accordance with targets set by the Customer Support Management Team.
- Issue Resolution: Closely liaise with Property Managers to ensure issues are resolved promptly and courteously.
- Database Management: Ensure internal databases are updated accurately and regularly, inclusive of any relevant documentation to be saved within the appropriate areas.
To be successful in this role, you will need to have:
- A high level of attention to detail and ability to provide accurate and reliable information.
- Confidence working with various MS packages and ability to use different systems simultaneously.
- A focus on improving service levels, working independently or within a team to achieve team and company SLA's.
FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.
What We OfferWe offer a competitive salary and a range of benefit packages, including exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Why Join UsWe are committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
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