Hotel Operations Director

6 days ago


East Horsley, Surrey, United Kingdom De Vere Full time

About the Role:

We are seeking a highly experienced and skilled Hotel Operations Manager to join our team at De Vere Horsley Estate in Surrey.

Key Responsibilities:

  • Oversee the smooth operation of the hotel, ensuring exceptional service delivery and high standards across all departments.
  • Lead a team of direct reports, including Restaurant, Bars, Conference & Banqueting Managers, Head Housekeeper, Front Office Manager & Guest Relations Manager.
  • Focus on Food & Beverage, Events & Housekeeping service delivery, as well as payroll and recruitment.
  • Collaborate with the General Manager to drive business growth and development.

About You:

  • Proven experience in a large hotel or events venue, overseeing food, beverage, conference & events.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Service-oriented approach, with a passion for high standards and experience in coaching, developing and training team members.
  • Organized, flexible and able to work well under pressure.

Benefits:

  • Competitive salary of £55,000 per annum, plus 20% performance-related bonus scheme.
  • BUPA Private Medical Insurance, with discounted family memberships.
  • Enhanced Company Pension Scheme.
  • Free meals and 33 days holiday per year.
  • Annual complimentary 2-night stay with dinner in a De Vere property, plus additional monetary rewards for reaching long service milestones.
  • Exclusive perks, including £50 colleague rates for overnight stays at De Vere properties and 50% discount on Food & Beverage.
  • Access to our Apprenticeship programmes and study support.
  • Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support.
  • Company Life Assurance scheme, ensuring financial security for your loved ones.
  • Monthly colleague recognition programme, You Are DeVere, culminating in an annual colleague recognition event.


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