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Luggage Porter

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London, Greater London, United Kingdom Montcalm Collection Full time
Job Title: Luggage Porter

We are seeking a highly skilled and experienced Luggage Porter to join our team at Montcalm Collection. As a Luggage Porter, you will be responsible for providing exceptional service to our guests by efficiently and courteously handling their luggage.

Key Responsibilities:
  • Meet and greet every guest with a smile and ensure assistance is always offered.
  • Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences.
  • Proactively offer support to guests with luggage and shopping bags as they enter the lobby.
  • Ensure compliance with quality assurance standards, including department checklists and brand standard audit requirements.
  • Ensure the correct process is followed when receiving and returning guest luggage.
  • Maintain all logbooks.
  • Ensure the immaculate appearance of lobby, luggage room, and luggage elevator banks.
  • Perform duties of a doorman in their absence.
  • Delivery of newspapers, express check out folders, messages, packages etc. to guestrooms.
Requirements and Skills:
  • Previous experience working within a customer service environment preferred.
  • Strong organisation and multi-tasking skills.
  • A keen eye for detail.
  • Strong problem-solving and decision-making skills.
  • Confidence interacting with guests.
  • Good communication skills – both written and verbal English.
  • The ability to work independently.
  • A positive mindset.
  • A genuine passion for working in hospitality.
  • Strong communication skills, (verbal, written, listening).
  • Customer service orientation and strong interpersonal skills.
  • Ability to work independently or as part of a team.
  • Multitasking, organisational skills and time management skills.
  • Positive demeanour.
  • Proactive and reliable.
  • Good level of English essential.
Benefits:
  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes.
Eligibility:

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.