Senior Technical Operations Manager

2 weeks ago


Manchester, United Kingdom Chill Factory Full time
About the Role
The Chill Factory is a dynamic business that operates two popular snow sports destinations. We are looking for a Group IT Manager to join our team and take responsibility for the IT infrastructure across both sites. As a key member of our team, you will play a crucial role in shaping and driving our IT operations.

Job Description
We are seeking a highly experienced IT professional who can oversee the entire IT infrastructure, drive critical projects, optimise systems, and lead technological advancements. The ideal candidate will have a strong background in IT management, excellent leadership skills, and the ability to manage multiple systems and foster a proactive, team-focused approach.

Key Responsibilities
  • Budget Management: Oversee the annual budget and ensure cost-effectiveness.
  • Daily Operations: Manage daily IT operations, including server hardware, software, and operating systems.
  • System Maintenance: Coordinate technology installations, upgrades, and maintenance.
  • Hardware & Software: Procure and implement new and replacement hardware and software as needed.
  • System Optimisation: Test, troubleshoot, and enhance information systems for optimal performance.
  • Performance Reporting: Generate performance reports for operating systems.
  • Compliance: Ensure all IT activities adhere to applicable laws, codes, and regulations.
  • Disaster Recovery Planning: Evaluate technology risks to develop a network disaster recovery plan and backup procedures.
  • Technology Advancements: Stay current with technological trends and industry best practices.

Requirements
  • Education: Bachelor's degree in IT, computer science, software engineering, or a related field.
  • Experience: Proven experience managing IT infrastructure and services with proven experience working in a customer-centric environment with real-world guest interaction.
  • Networking: Proficiency in computer networks, network administration, and installation, ideally to a CCNA level (Cisco, Meraki, Fortinet, Sophos).
  • Technical Expertise: Strong knowledge of computer hardware, cabling, wireless technology, and IT security.
  • Software Proficiency: Expertise with Microsoft Windows Server (2012-2022), Exchange Online, Azure AD, and related Microsoft products.

What We Offer
  • Free skiing and snowboarding.
  • Discounted food and drinks.
  • Access to our employee assistance program (extends to family).
  • Discounts at national retailers.
  • 25 days of holiday plus 8 statutory bank holidays.


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