Technical Support Operations Manager
2 days ago
Cybersecurity experts, we have an exciting opportunity for a Technical Support Operations Manager to join our team at TWX. This senior role involves overseeing the management and support of the transition from sale to implementation, ensuring seamless delivery of services to clients.
The ideal candidate will have extensive experience in IT service delivery, excellent leadership skills, and a proven track record of achieving business objectives. As a member of our comprehensive team with decades of experience in Cyber and Incident Response, you will work closely with sales and service teams to drive success.
**Key Responsibilities:**
As a Technical Support Operations Manager, you will:
- Oversee the management and support of the transition from sale to implementation
- Lead the sales and service teams to achieve business objectives
- Develop and implement strategies to improve service delivery
**What We Offer:**
We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience and qualifications. Our benefits package includes 23 days' annual leave, plus bank holidays and three extra days off between Christmas and New Year. You'll also receive private health buy-back scheme and flexible working arrangements, including mostly remote work with occasional visits to our HQ in Cirencester or a serviced office space in Manchester.
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