Technical Operations Manager

3 days ago


Manchester, United Kingdom Jonathan Lee Recruitment Ltd Full time
Driving Excellence in Field Service Delivery

This is an exciting opportunity to lead a team of skilled professionals and revolutionise technical service delivery as a Technical Services Area Manager at Jonathan Lee Recruitment Ltd. The successful candidate will be rewarded with a salary of £55,000 - £65,000 per annum.

The Role: Delivering Exceptional Results

In this leadership role, you will oversee the delivery of field-based technical services, ensuring operational goals are met and maintaining an unmatched standard of customer satisfaction. You will lead from the front, driving performance through strong team management, strategic resource planning, and innovative problem-solving. Your expertise will ensure key performance indicators like response time, first-time fix rate, and first-time installation are consistently achieved. Using data insights, you will produce detailed reports on service performance and client satisfaction, identifying opportunities for continuous improvement and actionable solutions.

  1. Lead High-Performing Teams: Manage and motivate a multi-skilled, field-based team to deliver top-tier technical services.
  2. Maintain Operational Efficiency: Monitor KPIs, address escalations, and ensure compliance with industry standards, regulations, and health and safety protocols.
  3. Enhance Service Quality: Leverage performance data to drive service enhancements and provide detailed reporting on operational progress.
  4. Balance Resource Allocation: Balance resources effectively to maintain consistent service quality across the region.
Your Qualifications & Experience

We are looking for a seasoned leader with a proven track record of managing multi-skilled field service teams and navigating both incremental and transformational changes. Essential skills include solid engineering and technical commercial expertise, background in technical service management, proven experience in field team management, and degree in engineering, business, or equivalent experience. Additionally, management qualifications and stakeholder engagement skills are highly valued.

A Comprehensive Benefits Package

You will be offered a range of benefits to support your well-being and success, including 25 days' basic holiday, with options to buy or sell extra days, a discretionary bonus scheme recognising your impact, life insurance, medical cover, access to dental, travel, and cycle-to-work schemes, and a robust pension plan with employer contributions starting at 8%. You will also receive a company car or allowance to support your work requirements.

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