Senior Operations/technical Manager
2 days ago
The Senior Operations/Technical Manager is responsible for providing an overview of the Shared
Services UK business performance and recommending and delivering changes to improve that
performance. The role will also provide senior management support and cover for the running of the UK
operation and business-critical systems (e.g., the Dialler).
Responsibilities Include:
- Will create, prepare and interpret reports analysing the performance of the Shared Services UK
- Will communicate regularly with internal stakeholders (UK and Australia) their findings and
- recommendations to improve business performance
- Will implement/ project manage the introduction of improvements approved by the the Shared
- Services UK team
- Will evaluate all changes implemented to measure their effectiveness
- Will provide senior management support to the current team and cover for key business critical
- systems (e.g., the Dialler)
- Previous experience of working in a legal and/ or claims management environment and/ or Motor
- vehicle hire/ credit hire / insurance industry experience preferable
- Previous experience of working in a sales contact centre (any sector)
- Strong analytical skills including root cause analysis to be able to understand business performance and offer solutions to improve it
- Project Management expertise to be able to implement any agreed changes
- Dialler management experience - Strong communication (written and verbal) and presentation skills
- Ability to work supportively within a team and assist team members with work as needed to be a committed team player who openly communicates and shares knowledge
- Ability to work under pressure and multi-task effectively in an evolving environment
-
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