Senior Dealer Relationship Manager

3 weeks ago


Metropolitan Borough of Solihull, United Kingdom Secure Trust Bank PLC. Full time

Risk Management Role

As a Risk Management Specialist, you will oversee and control dealer risk for the Stock Funding Portfolio at Secure Trust Bank PLC. This includes risk analysis, negotiations, collections, and providing training and mentoring to dealers and their support staff on how to run their stocking plans.

Key Responsibilities

Day to Day Operations:

  • You will speak to dealers to manage issues and handle queries, including unpaid direct debits, poor monthly audit results, and reviewing financial discussions to reach payment arrangements.
  • You will negotiate to recover outstanding funds and make decisions regarding the termination of relationships with dealers or the reduction of their credit lines.

Mitigate Financial Risk:

  • You will actively negotiate with car dealers to recover outstanding funds and prevent financial losses while balancing assertiveness and professionalism to protect the company's financial interests.
  • You will work closely with the Sales and Credit Risk Functions to achieve Risk Mitigation.

Dealer Account Management:

  • You will review and identify potential exposure situations by working Early Warning Indicator Reports and Monthly Stock Audits.
  • You will work alongside our field risk, audit, and sales teams to direct the course of action to be taken.
  • You will speak with dealers to address possible early warning signs and help change dealer behaviours to avoid or reduce potential losses.

Dealer Support and Education:

  • You will work closely with dealers and their support staff to re-educate those with performance issues and bring their account management and performance back in line with our dealer funding guidelines and legal agreement.

Partnership and Support:

  • You will support the Dealer Services Team with dealer queries and support with risk-based queries on a day-to-day basis.
  • You will support with the sale and disposal of terminated assets at our auction houses.

What You Will Bring:

  • Experience in talking to customers, negotiating with people, and navigating difficult situations, preferably in a Motor Finance, Motor Industry, or a B2B setting.
  • Experience of coaching customer behaviour related to account performance.


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