IT Support Specialist

1 month ago


Kidlington, United Kingdom MARS Recruitment Full time

Job Title: 2nd Line IT Support Technician


MARS Recruitment is seeking a skilled 2nd Line IT Support Technician to join their team in a stunning rural office location near Kidlington. As part of a well-established team of technicians, you will provide 2nd Line Support to over 1000-1250 users, covering cutting-edge hardware, software, and infrastructure technologies.


The Role:

The successful candidate will be responsible for troubleshooting desktop, telephony, network, and printing errors, investigating software issues, and carrying out daily checks. You will also ensure that the computers you are responsible for are compliant with Cyber Essential Plus while following ISO 27001 policies. Additionally, you will support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.


About You:

The ideal candidate will be self-motivated, conscientious, methodical, and organized, with excellent customer service skills. You will possess a logical approach to problem-solving and have experience in a similar role. Essential skills include minimum 1-year experience in a similar role, fantastic user management soft skills, Windows 10, MS Server 2019/2022, MS Office 365, Active Directory/Entra ID & Group Policy administration, IP networking & telephony, DNS, DHCP, and Server, network, and desktop hardware.


What's in it for you?

  • Competitive salary, £30k - £32k depending on experience
  • Stunning office location in rural Oxfordshire
  • Part of a well-established team of technicians in a relaxed environment
  • 23 days' holiday per year, increasing with service - plus bank holidays and an extra day for your birthday.
  • Holiday purchase scheme
  • Pension scheme
  • On-site parking
  • Free tea & coffee


MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days.


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