Customer Operations Specialist

2 months ago


Manchester, United Kingdom Amazon Full time
About the Role

We are seeking a highly skilled Cloud Operations Engineer to join our AWS Managed Services team at Amazon. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their cloud infrastructure is running smoothly and efficiently.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify and resolve complex customer issues
  • Design and implement cloud infrastructure solutions using AWS services
  • Develop and maintain CloudFormation templates, Chef cookbooks, and shell scripts to automate and deploy AWS resources
  • Provide technical guidance and support to customers on cloud-related topics
  • Participate in on-call rotations to ensure 24/7 support for critical customer issues

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 1+ years of experience in managing full 3-tier application stacks from the OS up through custom applications
  • Relevant work experience in Linux or Windows systems administration
  • Experience with virtualization technologies (Hypervisors, VMware, Xen)
  • Excellent oral and written communication skills and strong customer focus
  • Ability to juggle many tasks in a fast-moving environment

Preferred Qualifications:

  • Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
  • Experience in cloud technologies (preferably AWS)

About Amazon

Amazon is a global leader in cloud computing, and our AWS Managed Services team is at the forefront of this technology. We are committed to providing exceptional support to our customers, and we are seeking a talented Cloud Operations Engineer to join our team.



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