Customer Service Operations Specialist

3 weeks ago


Manchester, United Kingdom NatWest Digital X Full time

Role Overview

We are seeking a skilled Customer Service Operations Specialist to join our Remediation team at NatWest Digital X. As a key member of our team, you will be responsible for delivering successful outcomes for our customers by investigating queries, completing administration tasks, and supporting business processes and procedures.

Key Responsibilities

  • Investigate customer queries and resolve issues in a timely and professional manner.
  • Complete administration tasks, such as data entry and record-keeping, to ensure accurate and up-to-date information.
  • Support business processes and procedures to ensure seamless operations and high-quality customer service.
  • Liaise with customers and businesses to collect and analyze information to resolve queries.
  • Work collaboratively with a supportive and collaborative team to achieve shared goals and objectives.

Requirements

  • Strong customer service skills and ability to work with a variety of customers.
  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Knowledge and experience of Remediation and customer service processes.
  • Ability to work independently and as part of a team to achieve shared goals.

About NatWest Digital X

NatWest Digital X is a leading digital bank that is revolutionizing the way people bank. We are committed to delivering effortless and secure digital experiences for our customers. Our team is passionate about innovation and customer service, and we are looking for like-minded individuals to join us on our journey.



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Deliveroo Full time

    **About the team** Here at Deliveroo we excel at delivery, after all, it is at the core of our business. Service delivery is no exception. That's why we are changing the way service delivery works. Our focus will always be the customer but we want to go beyond that and create an experience from the smallest problems. We are creating a TechBar team that will...


  • Manchester, United Kingdom Gleeson Recruitment Group Full time

    Job Title: Customs Operations SpecialistJob Summary:Gleeson Recruitment Group is partnering with a global business to find a skilled Customs Operations Specialist. This role is ideal for a freight professional looking to join a growing global company with opportunities for growth.Key Responsibilities:* Coordinate import and export activities to ensure...


  • Manchester, United Kingdom Raisin GmbH Full time

    About the RoleWe are seeking an experienced Customer Service Specialist to join our team at Raisin GmbH. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer inquiries.Key ResponsibilitiesProvide timely and professional responses to customer inquiries, ensuring...


  • Manchester, United Kingdom Raisin GmbH Full time

    About the RoleWe are seeking an experienced Customer Service Specialist to join our team at Raisin GmbH. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer inquiries.Key ResponsibilitiesProvide timely and professional responses to customer inquiries, ensuring...


  • Manchester, United Kingdom WEX Inc. Full time

    CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £21,000-£22,308 PLUS BENEFITS About the Team / Role WEX Europe Services Ltd are the owner of the Esso Fuel card portfolio, with office across Europe and the US. We are a rapidly expanding business and pride ourselves on our vibrant working environment and desire to help employees...


  • Manchester, United Kingdom WEX Inc. Full time

    CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £22,308 PLUS BENEFITS About the Team / Role WEX Europe Services Ltd are the owner of the Esso Fuel card portfolio, with office across Europe and the US. We are a rapidly expanding business and pride ourselves on our vibrant working environment and desire to help employees realise...


  • Manchester, United Kingdom Quick Reach Full time

    At Quick Reach, we're looking for a talented Customer Operations Controller to join our team. As the heart of our operations, you'll ensure our customers receive exceptional service and the equipment they need, right when they need it.You'll be a highly organised, customer-focused individual who thrives in a fast-paced environment. In return, you'll receive...


  • Manchester, United Kingdom House of Fraser Full time

    Job DescriptionAs a key member of our team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan. Your primary focus will be on maximising the performance of your teams across all channels, ensuring that continuous improvement, quality, TCF, and regulatory standards are met while delivering customer...


  • Manchester, United Kingdom House of Fraser Full time

    Job DescriptionAs a key member of our team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan. Your primary focus will be on maximising the performance of your teams across all channels, ensuring that continuous improvement, quality, TCF, and regulatory standards are met while delivering customer...


  • Manchester, United Kingdom SPX FLOW Full time

    **Customer Service Specialist with Hungarian** **Location**:In **Manchester Area **_with hybrid work mode (once per week at office) _or anywhere in **UK **_with fully remote work mode._ If you're passionate about providing exceptional customer experiences and want to be part of a global leader in industrial process equipment, we have an exciting...


  • Greater Manchester, United Kingdom Gleeson Recruitment Group Full time

    Customs Operations SpecialistGleeson Recruitment Group is seeking a skilled Customs Operations Specialist to join their team. This role is ideal for a freight professional looking to leverage their expertise in customs compliance and logistics management.Key Responsibilities:• Coordinate import and export activities, ensuring compliance with HM Revenue &...


  • Manchester, United Kingdom WEX Europe Ltd Full time

    **CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £22,308 PLUS BENEFITS** **About the Team / Role** WEX Europe Services Ltd are the owner of the Esso Fuel card portfolio, with office across Europe and the US. We are a rapidly expanding business and pride ourselves on our vibrant working environment and desire to help employees...


  • Manchester, United Kingdom Pearson Full time

    About PearsonWe're a world-leading learning company that makes a difference in people's lives.Our Customer Service team in Manchester is made up of friendly, hardworking, and customer-focused colleagues who support schools and colleges in the UK and internationally.As a Customer Service Specialist Advisor, you'll be the first point of contact for our...

  • Operations Director

    2 weeks ago


    Manchester, United Kingdom Archie's Operations Full time

    Operations ManagerArchie's Operations is seeking an experienced Operations Manager to lead the smooth running of our stores and deliver exceptional customer experiences.Key Responsibilities:Develop and implement operational strategies to drive business growth and improve customer satisfaction.Manage and motivate a diverse team of employees to achieve high...


  • Greater Manchester, United Kingdom Gleeson Recruitment Group Full time

    Job Title: Customs Operations SpecialistJob Summary:Gleeson Recruitment Group is partnering with a global business to find a skilled Customs Operations Specialist. This role is ideal for a freight professional looking to join a growing global business with opportunities for growth and development.Key Responsibilities:• Coordinate import and export...


  • Manchester, United Kingdom Select Service Partner UK Ltd Full time £11

    SSP UKWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team at Pasty Shop, Manchester Piccadilly Station.As a key member of our team, you will be responsible for providing an outstanding customer experience, ensuring a clean, safe and welcoming environment, and collaborating with colleagues to ensure...

  • Operations Director

    2 weeks ago


    Manchester, United Kingdom Archie's Operations Full time

    Operations ManagerAn exciting opportunity has arisen for an experienced Operations Manager to take on a key role within Archie's Operations. The successful candidate will be responsible for ensuring the smooth running of our stores, delivering exceptional customer experiences, and driving business growth.Main Responsibilities:Working closely with the Company...


  • Manchester, United Kingdom WEX Europe Services Limited Full time

    About the RoleWEX Europe Services Ltd is a rapidly expanding business, owner of the Esso Fuel card portfolio, with offices across Europe and the US. As a Customer Service and Support Specialist, you will be part of the Customer Service team, supporting a wide range of operations teams across Europe.Key ResponsibilitiesSupporting operations teams across...


  • Manchester, United Kingdom Raisin Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Raisin. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer queries in a timely and professional manner.Key ResponsibilitiesProvide full customer service...