Customer Service Specialist

3 weeks ago


Manchester, United Kingdom Pearson Full time

About Pearson


We're a world-leading learning company that makes a difference in people's lives.


Our Customer Service team in Manchester is made up of friendly, hardworking, and customer-focused colleagues who support schools and colleges in the UK and internationally.


As a Customer Service Specialist Advisor, you'll be the first point of contact for our customers, answering queries by phone, email, and live chat.


You'll be an expert in supporting customers with any queries relating to the administration and delivery of Pearson qualifications.


This role requires a problem-solver who can adapt to changing situations and prioritize tasks effectively.


You'll work in a dynamic team environment, collaborating with colleagues to provide excellent customer service and support.


We offer a range of benefits, including a competitive salary, 25 days' annual leave, and a fantastic pension plan.


At Pearson, we value diversity and inclusion and believe that everyone should be able to be themselves at work.


We're committed to creating a workplace where talent can learn, grow, and thrive.


Join our team and be part of a company that makes a difference in people's lives.


Apply now to become a Customer Service Specialist Advisor and start your journey with Pearson.



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