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Office Manager

2 months ago

Loughton, Shropshire, United Kingdom Colville Search Limited Full time
Job Title: Office & E-Commerce Manager

We are seeking a highly skilled and experienced Office & E-Commerce Manager to join our team at Colville Search Limited. This is a unique opportunity to blend office management and e-commerce expertise to drive operational efficiency and enhance the online shopping experience.

Key Responsibilities:
  • Office Management:
    • Oversee the smooth operation of the office, including facilities, vendors, procurement of supplies, and management of the Office budget / P&L as agreed with the General Manager
    • Manage administrative functions such as filing systems, correspondence and mail handling
    • Arrange and manage travel bookings for staff, ensuring cost-effectiveness and alignment with budget approvals
    • Ensure compliance with health and safety regulations, conducting regular safety checks and implementing office protocols
    • Plan and execute the company's social calendar and events to budget, fostering a positive office culture
    • Oversee office hygiene and environment standards, ensuring a clean and welcoming workspace
    • Lead the onboarding process for new staff, managing affiliated administrative tasks to ensure a smooth integration
  • E-Commerce Management:
    • Manage and optimise the companies e-commerce platform and online channels, ensuring a seamless customer experience from product search to checkout, managing all 3rd party suppliers to target and budget, as agreed with the General Manager
    • Oversee stock management, product listings, inventory management, and order processing to ensure accurate and timely fulfilment
    • Implement and manage online promotions, pricing strategies, and product updates in coordination with the sales and marketing teams
    • Work with 3 rd party suppliers to analyse website performance metrics, customer behaviour, and sales data to optimise our e-commerce channels
    • Report on E-Commerce KPIs, as agreed with the General Manager, and use these to identify opportunities to improve these channels
    • Ensure adherence to all relevant GDPR, personal privacy and customer protection legislation through all of the online channels
  • Customer Experience:
    • Integrate and manage customer support channels, ensuring timely and effective resolution of inquiries and issues
    • Work with the Data Team analyse customer feedback to continuously improve the online shopping experience
    • Implement personalisation features and targeted marketing strategies to boost customer engagement and retention
  • Cross-Functional Collaboration:
    • Work closely with the sales, marketing, and IT teams to align office operations and e- commerce strategies with overall business goals
    • Collaborate with the Logistics team and 3 rd party partners to ensure efficient and cost-effective order fulfilment and delivery
    • Support the execution of marketing campaigns by coordinating online promotions and ensuring consistent brand messaging
    Requirements:
    • 4+ years proven success in sales roles within the food & beverage industry – ideally with mid-challenger or larger brands, bringing best practice in this area into the business
    • Strong understanding of health and wellness trends
    • Ability to think creatively and strategically with a growth mindset
    • Proven sales experience with a track record of hitting targets across multiple channels
    • Understanding of P&L management
    • Proven track record of successfully managing Offices, business support and back-end E-Commerce channels
    What We Offer:
    • Salary range: GBP 45,000, bonus (discretionary)
    • Working hours: Mon to Fri, 08:30 – 16:30 (hybrid working model though preference for 3-4 days in office in negotiation with line manager)