Information Point Officer

2 months ago


East Grinstead, West Sussex, United Kingdom Biffa Waste Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Information Point Officer at our household waste recycling centre in East Grinstead.

Key Responsibilities
  • Provide exceptional customer service to centre users, ensuring they have a positive experience and are aware of the site's operations and facilities.
  • Assist in the safe and efficient day-to-day operation of the site, including the segregation and recycling of waste.
  • Operate the booking system on the six booking sites, ensuring accurate and efficient processing of customer bookings.
  • Offer information and guidance to members of the public to assist in the efficient disposal of their waste.
  • Work collaboratively with the site team to maintain a clean and safe environment, adhering to Company policies and procedures.
Requirements
  • Excellent customer service skills, with the ability to work with diverse groups of people.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Strong communication and interpersonal skills, with the ability to adapt to changing situations.
  • Basic record-keeping skills, with the ability to maintain accurate and up-to-date records.
  • Ability to deal with difficult situations in a professional and courteous manner.
What We Offer
  • A competitive salary and benefits package, including a generous pension scheme.
  • Ongoing career development, training, and coaching to support your growth and success.
  • A dynamic and inclusive work environment, with opportunities to work with a diverse range of colleagues and customers.
  • Access to a range of employee benefits, including retail and leisure discounts, holiday and travel discounts, and a bike-to-work scheme.


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