Learning and Development Specialist

6 days ago


Manchester, United Kingdom Live Nation Full time

At Live Nation, we are seeking a dedicated Learning and Development Specialist to join our team as a Performance Coach – Global Fan Support. This role will play a crucial part in collaborating with the team on the design & development, delivery, and Learning Management System (LMS) administration for eLearning, and performance support throughout the organization.

Responsibilities:
  • Complete the training certification process for all contact centre-related programs to meet training facilitation standards.
  • Facilitate all new-hire and supplemental training programs as directed, including Contact Center New Hire Curriculums (including Ticketing and Customer Service), PCI system enhancements training modules, Client and Marketing updates and other training as developed, in a consistent and standardised method.
  • Ensure all programs are facilitated supporting adult learning theory, using criterion-referenced instruction model to ensure transfer of learning and to build core sales/service agent competencies.
  • Ensure the integrity of training materials to prevent potential disconnects or deviation from curriculum and course objectives.
  • Maintain accurate records of all training activities (training evaluations, post-training reports, month-end reports).
  • Work directly with the Training Manager on all training-related projects and performance improvement processes.
  • Maintain and update training materials for all projects, as directed.
  • Partner with the Fan Support leadership team to stay informed of changes in policies, procedures and processes.
  • Participate in call centre meetings, Training Department meetings and conference calls as assigned.
What We Offer:

We offer a competitive salary of $60,000 per annum, commensurate with experience, plus benefits package including health insurance, retirement plan, and paid time off.



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